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Exam : IBM 000-018
Title : IBM Tivoli Service Request Manager V7.1 Implementation


1. What must be done to ensure that a Service Request, SLA, Problem or Incident escalation will trigger?
A. add them to the Crontab
B. edit the System Property
C. select Activate Escalation
D. edit the Configuration Template
Answer: C

2. When setting up IBM Tivoli Service Request Manager V1 Launch in Context, in addition to setting up security, which two attributes are required? (Choose two.)
A. registered launch entries
B. publish and query application data
C. configure an application to have a User Interface control
D. Logical Management Operations supported by the Integration Module
E. Operational Management products that the Integration Module supports
Answer: AC

3. Which option needs to be selected from the Select Action menu in order to enable a new Web Service (WS) work with a JMS queue?
A. Create WS from a SQL script
B. Create WS from an Object Structure
C. Create WS from a Standard Service
D. Create WS from an Enterprise Service
Answer: D

4. Which system property is used for configuring a Lucene index file in the global search?
A. LWDICT
B. ATTTEXT
C. MXELUCENE
D. LUCENEOBJINDEX
Answer: D

5. What are the two different types of system properties? (Choose two.)
A. Site Properties
B. Global Properties
C. Object Properties
D. Instance Properties
E. Application Properties
Answer: BD

6. What are the two key characteristics of global properties? (Choose two.)
A. live refresh allowed
B. live refresh not allowed
C. offline changes allowed
D. online changes allowed
E. online changes not allowed
Answer: AD

7. Which application is used to set the inheritstatus flag?
A. System Properties
B. Workflow Designer
C. Application Designer
D. Database Configuration
Answer: D

8. There is an importreport.cmd batch file available for report importing. Which statement is true?
A. It can import BIRT or CRYSTAL reports.
B. It can import only a single report or library at one time.
C. It can import multiple reports and libraries at one time but only for BIRT reports.
D. It can import multiple reports and libraries at one time but only for CRYSTAL reports.
Answer: C

9. A multinational companys service management needs a review process in applications like Incident, Service Request and Problems.
Which feature can accomplish this using IBM Tivoli Service Request Manager V7.1?
A. SLA
B. Activities
C. Workflow
D. Escalations
Answer: C

10. Which two statements are true? (Choose two.)
A. A price can be specified for an offering.
B. An attribute can be specified for an offering.
C. A list of Assets can be included for an offering.
D. A list of Configuration Items can be included for an offering.
E. Service fulfillment needs to be specified in order to create the offering.
Answer: AE

11. From which application can IBM Tivoli Service Request Manager V7.1 system property values be set?
A. Organizations
B. System Properties
C. Database Properties
D. System Configuration
Answer: B

12. Which system property is used for supporting text file types for attachment searches?
A. LWDICT
B. ATTEXT
C. ATTCREATE
D. LUCENEOBJINDEX
Answer: B

13. Using the Migration Manager to migrate configuration data, which steps are required to successfully deploy a Package?
A. A Package needs to be uploaded and the database needs to be set in admin mode.
B. A Reason for Change needs to be provided and the Package manifest must be approved.
C. The database needs to be set in admin mode and a recent database backup must be made.
D. A recent database backup must be made and an Electronic Signature Authorization is needed.
Answer: D

14. Which function in the Application Designer is used to load the presentation files into the database?
A. Control Palette
B. Control Properties
C. Import System Definition
D. Import Application Definition
Answer: D