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Exam : IBM 000-R11
Title : IBM Anyplace kiosk Technical Professional V1


1. Which is a standard feature on the SurePOS 300 Models 330 and 33H?
A. An internal CD-ROM drive
B. Wireless integrated support for LAN 802.11 b/g via mini PCI
C. An industry standard half-size PCI slot
D. Three-track MSR
E. Hand-held scanner
Answer: C

2. Which of the following products should NOT be used to clean the touch panel surface of a SurePOS 500 series?
A. Isopropyl Alcohol
B. Mild liquid glass cleaner
C. Chloride
D. Water
Answer: C

3. A customer ordered their SurePOS 500 Series systems with the CompactFlash option. They are considering a new application which will require a hard disk drive. Which of the following options does the customer have?
A. Remove the CompactFlash module and enable the existing standard hard drive.
B. Leave the CompactFlash module in place and install a hard disk drive.
C. Disable the CompactFlash module and enable the existing standard hard disk drive.
D. Remove the CompactFlash module and install a hard disk drive.
Answer: D

4. What is the standard warranty period of the IBM Anyplace Kiosk?
A. 1 year from date of purchase
B. 3 years from date of purchase
C. 5 years from date of purchase
D. 90 days from date of purchase
Answer: A

5. To accommodate more peripherals, each SurePOS 5x3 model includes which of the following?
A. Five RS-232 ports (2 powered)
B. Three cash drawer ports
C. Eight USB ports (2 powered)
D. Two PCI slots
Answer: C

6. IBM developed and patented its own IBM Retail Dirt for which of the following tests?
A. Power line disturbance test
B. Electromagnetic emissions test
C. Environmental conditions test
D. Electrostatic discharge test
Answer: C

7. Which SurePOS 500 Series model offers the option of a CompactFlash card in place of a hard drive?
A. Model 533
B. Model 543
C. Model 553
D. Model 563
Answer: A

8. A customer is considering purchasing the SurePOS 300 model 33H to replace their existing competitive POS equipment. They ask if they will be able to reuse their existing powered RS-232 POS devices. How should the sales specialist reply?
A. The SurePOS 300 model 33H does not support powered RS-232 devices.
B. The SurePOS 300 model 33H can support four powered RS-232 devices.
C. The SurePOS 300 model 33H can support six powered RS-232 devices.
D. The SurePOS 300 model 33H supports one 24-volt and two 12-volt powered RS-232 devices.
Answer: B

9. What is Ready for IBM Retail Store Innovations?
A. It is a program open to technical support personnel where they can practice troubleshooting IBM hardware.
B. It is an IBM internship program where technical personnel can gain some industry experience.
C. It is a program where IBM Software and Hardware Vendors can test their solutions on specific IBM retail system configurations.
D. It is an IBM learning lab open to qualified resellers where they can practice configuring IBM retail systems.
Answer: C

10. When a SurePOS 5x1 terminal is replaced with a SurePOS 5x3 terminal, all the peripherals can be transferred directly to the new SurePOS 5x3 terminal except which of the following?
A. MSR and Integrated Display
B. Receipt printers that connect through a USB port
C. Pole Display
D. Receipt printers that connect through the parallel port
Answer: A

11. What PC ports are available on the back panel of all SurePOS 721, 741, and 781 models?
A. Two serial, one SVGA video, keyboard, mouse, three audio, two PC USB
B. Two serial, one parallel, one SVGA video, keyboard, mouse, three audio, two PC USB
C. Two serial, one parallel, one DVI-I video, keyboard, mouse, three audio, two PC USB
D. Two serial, one DVI-I video, keyboard, mouse, three audio, two PC USB
Answer: B

12. What is the Ready for IBM Retail Store Innovations program?
A. An education program on IBM Retail Store Solutions products
B. A point-of-sale installation service from IBM Global Services
C. A software compatibility testing and marketing program
D. A help desk service from IBM PartnerWorld
Answer: C

13. What utility is available with the SurePOS 500 Series to warn the operator if areas of the touch screen become blocked?
A. Screen Interference Monitor
B. Blocked Beam Monitor
C. Beep on Touch Monitor
D. Infrared Screen Mapping Monitor
Answer: B

14. Where can IBM personnel and Business Partners obtain e-Config?
A. IBM personnel should go to w3.viewblue.ibm.com
B. Business Partners should go to the PartnerWorld Web site
C. Both IBM personnel and Business Partners should go to www.viewblue.com
D. Both IBM personnel and Business Partners should go to rss.ibm.order.com
E. IBM personnel should go to www.ibm.com/solutions/retail/store
Answer: AB