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Exam : CIW 1D0-425
Title : CIW E-Commerce Designer


1. In an effort to provide the best customer service, your business has decided to provide synchronous solutions. Which of the following services can be used to provide synchronous online customer service?
A. A current message board
B. A live chat session
C. An online knowledge base
D. Accessible online help
Answer: B

2. Ole visits an e-commerce site and wants to buy one of its products. Before he places the order, he looks for basic information about how the product works but he finds none. Ole abandons his purchase. Which of the following is the easiest solution that the e-commerce site could have implemented to keep Ole's business?
A. Provide a better search engine to find the information
B. Design the site navigation to be more user-friendly
C. Provide a frequently asked questions (FAQ) document that lists basic product information
D. Include a diagram of how each product works
Answer: C

3. Siobhan must choose which type of e-commerce implementation to use for her business. After evaluating the possible solutions, she concludes that she needs the option to administer her site from almost anywhere. Which solution should she choose?
A. An offline storefront
B. An offline instant storefront
C. An online storefront
D. An online in-house storefront
Answer: C

4. Seamus is choosing an e-commerce solution for his business. He needs the ability to make updates easily while he is traveling, using his own computer to store the information. Which e-commerce Web site solution should he choose?
A. In-house
B. Online
C. Offline/hybrid
D. Inline
Answer: C

5. Which of the following standards provides trading protocol options to control the way in which the trade occurs?
A. Open Buying on the Internet (OBI)
B. Open Trading Protocol (OTP)
C. Electronic Data Interchange (EDI)
D. Secure Electronic Transactions (SET)
Answer: B

6. Lashonda is a customer service manager who has recently heard much discussion about co-browsing. What is co-browsing?
A. Browsing that allows a customer assistance center to control the customer browser Browsing that allows a customer assistance center to control the customer? browser
B. Browsing that allows a customer to browse with friends and family
C. Browsing that is company-supervised
D. Browsing initiated by a company marketing program, intended to guide users along certain paths on the company site Browsing initiated by a company? marketing program, intended to guide users along certain paths on the company? site
Answer: A

7. Which type of e-commerce would be the best option for a small-business owner?
A. Offline storefront
B. In-house solution
C. Online storefront
D. E-commerce is not yet an appropriate option for small businesses.
Answer: C

8. Chuy has been assigned to investigate the viability of EDI for her company. As it relates to e-commerce, what does the acronym EDI mean?
A. Electronic Data Interchange
B. Electronic Digital Interchange
C. Electronic Digital Information
D. Electronic Data Information
Answer: A

9. Which of the following best describes Open Buying on the Internet (OBI)?
A. An Internet standard that protects merchants by verifying identities of customers, and protects customers by shielding their credit card numbers from merchants
B. A protocol that uses encryption in which one key is used to encrypt and decrypt the messages sent over a secure line
C. An Internet standard designed for high-volume, low-dollar transactions
D. The interorganizational exchange of documents in standardized electronic form directly between participating computers
Answer: C

10. Offline storefront packages exhibit which one of the following characteristics?
A. Easy administration from any Internet connection
B. Browser-based development ability
C. No merchant ID requirement for credit card transactions
D. A greater degree of configuration capabilities
Answer: D

11. Seamus makes changes to his e-commerce storefront without a live connection to the Internet. Which type of storefront is he using?
A. An offline storefront
B. An online storefront
C. An administration storefront
D. An upload storefront
Answer: A

12. A new business has adopted an e-commerce model. As its e-commerce implementation begins to evolve and refine, which one of the following would indicate a poor implementation?
A. A greater ability to track and profile customers
B. No reduction in transaction costs
C. A reduction in the amount of manual process
D. A reduction in transaction time
Answer: B

13. Selena works for a large company that wants to implement a data exchange process with another large company. These two companies are especially focused on standardizing and securing the information that is sent between them. Which solution should Selena implement?
A. A solution using Electronic Format Interchange (EFI)
B. A solution using Open Buying on the Internet (OBI)
C. A solution using Secure Electronic Transactions (SET)
D. A solution using Secure Sockets Layer (SSL)
Answer: B

14. Domain Alpha trusts domain Beta. Domain Beta trusts domain Omega. Therefore, it follows that:
A. domain Alpha trusts domain Omega.
B. domain Omega trusts domain Alpha.
C. domain Beta trusts domain Alpha.
D. domain Omega trusts all other domains in the system.
Answer: A