642-164 Exam

Quality and Value for the 642-164 Exam

Test4pass Practice Exams for Cisco 642-164 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

100% Guarantee to Pass Your 642-164 Exam

If you prepare for the exam using our Test4pass testing engine, we guarantee your success in the first attempt. If you do not pass the Others 642-164 exam (ProCurve Secure WAN) on your first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same value product for free.

Cisco 642-164 Downloadable, Printable Exams (in PDF format)

Our Exam 642-164 Preparation Material provides you everything you will need to take your 642-164 Exam. The 642-164 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.

642-164 Downloadable, Interactive Testing engines

We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs) Our Cisco 642-164 Exam will provide you with free 642-164 dumps questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. High quality and Value for the 642-164 Exam:100% Guarantee to Pass Your Others exam and get your Others Certification.

Hot KeyWords On 642-164 test

We collect some hot keywords about this exam:
Test4pass , Pass 4 Sure , Test in Side ,Pass Guide ,Test King 642-164 exam | 642-164 pdf exam | 642-164 braindumps | 642-164 study guides | 642-164 trainning materials | 642-164 simulations | 642-164 testing engine | 642-164 vce | 642-164 torrent | 642-164 dumps | free download 642-164 | 642-164 practice exam | 642-164 preparation files | 642-164 questions | 642-164 answers.

How to pass your 642-164 exam

You can search on Search Engine and Find Best IT Certification site: Test4pass.com - Find the Method to succeed 642-164 test,The safer.easier way to get Others Certification .

��
��
Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)


1. What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?
A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool
Answer: E

2. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available
Answer: C

3. Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem
Answer: D

4. Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the agent who has been in the Available state for the longest amount of time
B. the next available agent with the highest priority, as determined by the agent order in the Resources list
C. the next available agent, based on the last agent selected and the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Answer: C

5. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Answer: DE

6. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B

7. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels
Answer: A

8. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.
Answer: D

9. Which phone type has the following support matrix for Cisco Unified Contact Center Express?
version 4.0 unsupported
version 4.5 supported
version 5.0 supported
A. SIP
B. H.323
C. MGCP
D. SCCP
Answer: A

10. What can help expose problems with script logic or validity by simulating the execution of a script?
A. Alarm and Trace Configuration
B. debug session
C. script validation
D. script refresh
Answer: B

11. What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones
Answer: B

12. When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.
D. Yes, but they must be manually created in both flows and have the same name.
Answer: C

13. What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows
Answer: E

14. What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Answer: ABD